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Terms and Conditions for purchases made on

Before you place an order, if you have any questions relating to these terms and conditions please contact our customer services team – link to generic Customer feedback form


"Conditions" means these terms and conditions, "product" means a product displayed for sale on the website, "we, "us", "our" means Book Tokens Limited , "you", "your" means the user of this website, "working days" means all days other than Saturdays, Sundays, and public holidays.

Use of website:

You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.


When you register with this website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

You warrant that the personal information provided when you register as a customer is true, accurate, current and complete in all aspects, and you will notify us immediately if any of your details change, such as the credit card billing address. You may update your details by signing into your account on this website.

You agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, liability, damaged, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.


By creating an account you confirm that you are aged 18 or over.

In placing an order you confirm that you are aware of any age restrictions on these products and assert that you are old enough to purchase them.

All orders are made subject to these terms and conditions.

The contract between us:

Your contract for purchases made through is with Book Tokens Limited, whose registered office is situated at 6 Bell Yard, London, WC2A 2JR

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

No contract for the sale of any product will exist between you and Book Tokens Limited until payment of the whole of the price for the goods ordered has been received.

Once payment has been received Book Tokens Limited will confirm that your order has been received by sending an email to you.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, order number and the total price (including VAT).

Book Tokens Limited's acceptance of your order brings into existence a legally binding contract between us on these terms.

Any term sought to be imposed by you in your order will not form part of the contract.

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

Book Tokens Limited is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.

If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. If we are unable to contact you or we receive no reply from you, we will cancel your order.

Book Tokens Limited reserves the right to change prices listed without notice.

Book Tokens Limited reserves the right to refuse to supply to any individual or company.

Availability of goods you order:

We will take all reasonable care to ensure that all details and the availability of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up-to-date as possible, the information including product descriptions, prices and availability at a particular time may not reflect the position exactly at the moment you place an order. Please note that the price the goods are offered for tender are as displayed in the shopping basket.

Personalising gift cards

We aim to provide you with a fast, high-quality service. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have provided for your personalised gift card is correct, and (for example) is spelt correctly.

If you are uploading a photo, images must be in JPEG, GIF or PNG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make sure that the image is print quality – we recommend for a full bleed image that your photo is approximately1082 pixels x 709 pixels (or the equivalent thereof for smaller image areas) and that images are 300DPI (Dots Per Inch). If you try to upload a photo that has a lower resolution or image size, we will accept it and it might appear grainy, of low resolution or of low quality on the finished gift card.

By uploading or including any content or material on a personalised gift card, you grant us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt and distribute that content or material solely for the purpose of performing obligations and exercising rights under these Terms. Note that we may modify content or material in order to conform it to our or the requirements of the gift card printing process (such as by cropping images).

Delivery of goods to you:

Delivery options, times and prices and prices are set out in full in the Delivery details section on this website. These are subject to change from time to time at our sole discretion.

Although most items sent by post are delivered the next day we cannot guarantee this and in the event that a despatched item is delayed or assumed lost in transit we cannot offer to replace or refund until:

  • 10 business days after despatch if the item was sent via 'standard' post within the UK
  • 5 business days after despatch if the item was sent via 'priority' post within UK

We shall have no liability to you unless you notify us within a total of 30 days of the date on which the goods were despatched to you.

If you notify a problem to us under this condition, our only obligation, at our discretion, will be either to make good any non-delivery; to replace any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.


Book Tokens Limited accepts payment by Visa and Mastercard credit and debit cards.

Prices and VAT:

Prices shown on the website include VAT, where and to the extent that VAT is required to be applied to the product under UK VAT law.

Although we make every effort to ensure the prices on the website are correct, mistakes may sometime be made. If we discover a mistake in the price of the products you have ordered prior to their despatch, we will contact you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we do not receive a reply we will cancel your order. Book Tokens Limited will not be obliged to offer any compensation for disappointment suffered.

Returns and refunds:

We always try to send you your purchase in perfect condition. However, very occasionally a problem can arise. In the unlikely event that your purchase is faulty, or is damaged or is the wrong item, we ask you to contact us as soon as possible. We can then let you know whether you are eligible for a refund or replacement. We have different terms and conditions for returns of personalised cards and standard cards.

If for any reason you are not satisfied with your order please contact our customer service team. You will need to quote your order number, the email address you have registered and the details of the problem. We will respond to your query as soon as we can – usually within 2 workings.

Returning Personalised gift cards and personalised greetings cards:

Where an item is faulty, or you wish to return it for any reason, please contact our Customer Service Team within 30 days of delivery and if eligible we will endeavour to reprint or replace your product or refund you (onto the credit card you paid with) as soon as possible.

On personalised products refunds cannot be given for the personalisation costs if the fault is a result of your own error or actions such as misspelling or if you have uploaded an image of too low resolution or size. However we are able to refund the value you have loaded onto the gift card if the card has not been used, or this value reduced, in any way.

Returning standard gift cards:

On non-personalised gift cards, you have the right to cancel your contract for the purchase provided you notify us of the cancellation by contacting our customer service team no more than 30 days after the day on which the card is delivered and provided that the value loaded onto the card has not been used or reduced in any way.

To cancel you must return the unused card to us within 14 days of notifying us of the cancellation, and must pay the cost of returning the product to our address. We will refund the purchase price you have paid for the product and its standard delivery charges (but not for extra tracked or other special delivery charges you may have chosen to pay) within 14 days of its return.


We treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.

When you shop on the website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card and other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types likes and .com) your browser type, the country your computer is located, the pages of our website that were viewed during your visit, the advertisement you click on, and any search terms that you entered on our website ('User Information'). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your order
  • For statistical or survey purposes in improve this website and its services to you
  • To serve website content and advertisements to you
  • To administer this website
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being in breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from Book Tokens Limited by post, email or telephone, about products, promotions or special offer which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional email by clicking the 'Unsubscribe' box.

Your personal information may be disclosed to other businesses and third parties who may help process your order. Book Tokens Limited requires all such third parties to treat your personal information as fully confidential and to fully comply will all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any external company for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.

When entering any of our contests or prize draws, you will provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. If you do not accept cookies you will be unable to use this website.

If, at any time you believe that we have not adhered to this privacy statement, please notify us at and we will use all commercially reasonable efforts to promptly determine and correct the problem.

Image and Text Guidelines:

Images uploaded and the text used on your personalised gift or greeting card must conform to the following guidelines:

You must own (or have the permission of the image owner) to use it. If your image includes another person, you must have their consent to use it.

The image or text you choose for your card must not contain any of the following:

  • Offensive material – for example images or text relating to racism, religious intolerance, cruelty, violence, death, injury, profanity, obscenity, weapons or terrorism, anti-social or obscene behaviour, or socially unacceptable groups. Or political statements or images relating to ethnicity or religion.
  • Company names or trademarks or other images or text protected by copyright
  • Slogans, tag lines, branding, marketing of companies
  • Images of, or the name or nickname of, celebrities or public figures or fictional characters
  • Contact information – e.g., telephone numbers, URLs, social media or email addresses
  • Nudity, provocative, lewd or sexual images or content
  • Content where drinking, being drunk, smoking or gambling is the focus
  • Content that might reflect poorly or might engender hostility towards National Book Tokens
  • Images or text relating to money, currency
  • Images of flags or national symbols if used offensively or with any additional art work or writing on them



National Book Tokens is committed to ensuring that our website is accessible to all users. Where possible this website conforms to W3C and WAI recommendations and standards and has been tested with various technologies. We are constantly working to ensure that our websites are always inclusive.

Compliance with laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content only onto one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or its contents, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site of the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the condition for:

Any economic losses (including, without limitation loss of revenues, profits, contracts, business of anticipated savings) or

Any loss of goodwill or reputation or

Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions

The nature of internet communications means that your communications may be susceptible to data corruption, interception and delays.

We shall not be responsible for any detrimental reliance you place on this website or its contents.


If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision


Each provision of the conditions shall be construed as separately applying and surviving even if for any reason or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have no control over any of the information you can access via other websites. There, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capacity of any such organisations, company or individual on the part of Book Tokens Limited.

Promotional discount codes

We may occasionally offer discount codes to customers. Discount codes can only be used as specified on the individual discount code. Discount codes cannot be used retrospectively and cannot be used with any other voucher, coupon or offer. We reserve the right to withdraw codes at any time.

Force majeure

Book Tokens Limited shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond its reasonable control.

Entire agreement

These terms and conditions, together with the current Book Tokens Limited website prices, delivery details and Book Tokens Limited's contact details, set out the whole of our agreement relating to the supply of the goods to you by Book Tokens Limited. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Book Tokens Limited and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.


The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


The registered company address of Book Tokens Limited is 6 Bell Yard, London, WC2A 2JR.

National book token cookie themed gift card

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